Usability Evaluation
The above images are the deployment for this project which are related to Citrix products. Data and process are Confidential. Will give only high level summary.
Network Product Deployment
Usability Study - As a Researcher
Problem Statement:
The Citrix Networking product NetScaler and XA/XD end-to-end deployment for accessing secure apps and desktop from any device. This deployment involves three different management consoles.
Objective:
To determine users pain points, challenges and their needs in configuring this deployment into the customer environment.
My role:
I was the Usability Researcher and had to design and conduct the usability study with our customers and convey their feedback to our product teams.
What I did:
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Planned and moderated user testing sessions and expert reviews
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Presented findings to the product team and written report
Process I followed:
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Defined the problem statement
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Planned the study
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Scheduled the participants
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Conducted the study and
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Analyzed the data
Understanding the users
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Learn context from expert and novice users
Task analysis
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Depth interviews – Asked questions in the session
Testing the interface:
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Examine the interface and issues myself
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Heuristic review
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Watch it in use – Usability testing
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Quantitative measures
Deliverables / Insights provided to Developers:
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User testing script documents
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Expert review
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Journey map
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Quantitative metrics
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Recommendations for findings
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Video recordings
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Reported bugs
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User stories
